Returns and Exchanges

Our policy lasts 30 days. If 30 days have gone by since the date of your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it with an original receipt/proof of purchase.

Once your return is received and inspected, we will send you an email notification on the status of your return.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card within a certain amount of days, depending on your financial institution.

 

If you haven’t received a refund, please first check with your financial institution as it may take some time before your refund is officially posted.

If you’ve done this and still have not received your refund, please contact us at info@tramdieumartinez.com

 

Only regular priced items may be refunded.

 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@tramdieumartinez.com and send your item to: Tram Dieu Martinez, 7823 NW 72ND Avenue, Medley, FL 33166-2215.

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

To return your product, please mail it to:

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.